Order Info

1. How do I order?
2. Size Guide
3. What payment methods do you accept?
4. How secure is PayPal?
5. Can I pay by cheque or postal order?
6. What currency do you use?
7. How much is delivery within the UK?
8. How much is delivery outside the UK?
9. When will my order arrive?
10. What is your return policy?
11. My order hasn’t arrived
12. Customs charges

1. How do I order?

To purchase an item, click the “add to cart” button which you will find on each product page. Once you have added the item(s) you wish to your cart click “checkout” and your order will then be processed externally by PayPal. You may pay with your debit or credit card through PayPal, or directly with your PayPal account if you have one. When your chosen payment method has been accepted PayPal will send you a payment receipt email and you will receive an automated Order Confirmation email from us. Your order will then begin processing.

2. Size Guide

We never want to send you something that doesn’t fit properly.

Check out our womens size guide for measurements, fitting tips, washing tips – everything to make sure it fits perfectly and stays looking great.

3. What payment methods do you accept?

Payment is primarily by PayPal. You can pay with your debit or credit card through PayPal even if you do not have a PayPal account, however it is easy to set up a PayPal account if you have a valid email address.

FAQ Questions

Please note any payments made by eCheque through PayPal will only be delivered when the funds have cleared.

***Please ensure that the address listed with your PayPal account is the correct mailing address for you.***

Please contact us with full details if there are any changes as soon as possible. We cannot be held responsible if your order is delivered to the wrong address!

4. How secure is PayPal?

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) so your financial details and money are safe!

5. Can I pay by cheque or postal order?

Yes, we also accept cheques or postal orders (for UK customers only). Please contact us for more information and to arrange this. All orders paid by cheque will be posted when the funds have cleared, this can take anything up to 10 days.

6. What currency do you use?

We are based in the UK so all our prices are in Pounds Sterling. If you wish to know the prices in your local currency please use a currency converter such as XE.com.

7. How much is delivery within the UK?

All orders within the UK are sent by Royal Mail Standard First Class – Recorded.

Recorded Signed For™ delivery allows you to track your order online. Your order will require a signature upon delivery. Estimated timeframe for delivery is approximately 1-4 working days.

UK Special Delivery™ Next Day, guaranteed by 1pm (Mon-Fri) delivery ensures you receive your order within the next day. Your order will require a signature upon delivery.

Please note this charge is automatically calculated at checkout. 

Orders above £75 are automatically upgraded to Special Delivery, free of charge!

View the complete delivery service information.

8. How much is delivery outside the UK?

Postage & packing charges for international orders are calculated at checkout depending on the size and weight of your order and your country.

All international orders are sent by Royal Mail International Signed For which have a tracking facility. It is a priority service for orders outside of the UK. Your order will require a signature upon delivery. Please note this is not a next day service provided by us, but we will prioritise your order. If your order is urgent, please let us know!

View the complete delivery service information.

9. When will my order arrive?

Once your order has been processed and despatched we will send you an order status email which will contain the postal method used and any relevant tracking numbers.

If there is going to be a significant delay with posting your order for any reason we will inform you via email. Occasionally an item may become out of stock after you have placed your order, in this case we will inform you as soon as possible and give you the option of a refund or having it shipped separately if it will be back in stock. If the item will not be back in stock soon we will refund your payment immediately.

MissFitsz cannot be held responsible for orders arriving late due to delays in the postal service or circumstances outwith our control.

UK Orders

We endeavour to process and despatch UK orders within 1-4 working days of the order being placed but during busy times orders may take up to 7 working days to process.

If your order is urgent, please let us know by contacting us after placing your order and we will do our best to prioritise it. However please note for guaranteed delivery you must upgrade to Special Delivery at additional cost.

Please allow 15 working days from the date of posting (once you have received the order status email) to receive your order.

International Orders

We endeavour to process and despatch international orders within 1-4 working days of the order being placed but during busy times orders may take up to 7 working days to process.

Estimated delivery times for countries outside the UK are as follows:

Europe: approximately 4-14 working days

Rest of the world: 5-20 working days

***Please note that these timeframes are only an estimation and orders may take longer to arrive in some cases due to postal delays and customs policies in your country. International orders are not considered lost until one month has passed.***

Please bear in mind if your order was sent via a signed for service (such as Recorded Delivery, Special Delivery or International Signed For) a signature will be required on delivery and that your local post office may hold your package in the event of nobody being available to sign for it.

10. What is your return policy?

Every care has been taken to ensure our website descriptions, measurements and photographs accurately portray the clothing and accessories, however representations may vary depending on your specific browser and computer monitor.

We hope you love your MissFitsz stuff but if you are unhappy with any item we are happy to offer you to exchange the item for a different size / colour / item if preferred only if the item is returned to us in its original, unworn condition within 3 days from the date of delivery. Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a Signed For insured service (such as Recorded Delivery) as we cannot be held responsible for items which do not reach us. Please ensure that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.

This exchange policy does not extend to earrings due to hygiene reasons.

To arrange an exchange please contact us with your name, PayPal Transaction ID and details of the item(s) you’d like to exchange and we will provide you with a reference number which you must include with your returned item to enable us to process your return quickly. We cannot accept unauthorised returns, please DO NOT return items without contacting us first.

Our exchange policy is valid for one month after we have received your returned items, so it gives you plenty of time to choose what items you would want to exchange it for.

11. My order hasn’t arrived

If your order hasn’t arrived after the estimated timeframe for delivery for your country, please contact us.

You may enquire about your order status at any time by emailing us with full details of your order.

12. Customs charges

Please note, any import duties or customs charges are levied once they reach your country and you are liable to pay any fees incurred. MissFitsz has no control over this, nor can we predict what they may be. For more information please contact your local customs office.